Our Customer Charter
Quality of Service:
Our staff will:
- Always treat you with respect and courtesy
- Be approachable, friendly and professional
- Promote quality of opportunity and fair treatment to all our customers
- Be prompt and efficient with all phone enquiries
- Respond quickly to requests for service
- Always be available to help people who use our services
Compliments and Complaints:
Trescom is committed to providing great Customer Service.
Your comments on our service – whether positive or negative – are welcomed as they help us develop an even better level of customer service.
Should we fall below a level that you would expect, you can make a complaint. Our reception will help you and pass your comments on to the Directors. We will do all we can to make things right and make sure it does not happen again.
In every instance you will receive a verbal, written or email response within 14 days.
